Although rare, you may find it necessary to recover data from an encrypted drive that has been damaged or corrupted. Or, you may find that you do not have the login information in order to access a drive (such as a former employee's encrypted drive).
The USB recovery files for Symantec Drive Encryption can be downloaded here.
This article details the procedures for creating and using a recovery USB drive for Microsoft Windows 8 UEFI-based systems encrypted with Symantec Drive Encryption.
To create a recovery USB drive
Caution: Ensure the drive is a USB 2.0 drive, with a minimum of 1 GB of space.
The USB drive is now a bootable UEFI drive.
To use a recovery USB drive
The PGP BootGuard authentication screen displays as usual. If the encryption record is still intact, you have the option either to boot directly into Windows or to decrypt without booting, after a successful authentication. If the drive encryption record has been damaged, the recovery drive scans the hard drive and attempts to recover the record. If the recovery is successful, you have the option to decrypt the hard drive after authentication (as Disk Administrator if applicable).
NOTE: Symantec Drive Encryption 10.3.1 supported using the Recovery USB Drive for Windows 8 UEFI systems only.
Windows 7 UEFI system support for using the Recovery USB Drive was included in Symantec Drive Encryption 10.3.2 and above.
Symantec Drive Encryption 10.4 also uses this method of recovery for UEFI systems, however please ensure the files for the same version of the Drive Encryption software are used.