While troubleshooting an issue that may be related to hardware, Symantec or Symantec's hardware partner Dell may ask for a report created by the Dell Server E-Support Tool (DSET).
To collect a DSET report from a Symantec OEM appliance
To execute the DSET utility
To copy the .zip archive containing the DSET data to a USB drive
You seek to troubleshoot hardware on one of the following: