This article describes the entitlements associated with Maintenance for Symantec on-premises products, and the resources available when you renew your Maintenance.
This article concerns the on-premises deployment of Symantec software products.
On-premises software (often abbreviated as on-prem software, and also called “on-premise” software) describes a software delivery model where the software product is installed and operated on the computer infrastructure that is entirely located at the premises of the organization using the software.
Off-premises software is commonly referred to as “software as a service” or “cloud computing”.
Symantec software products for on-premises deployment are licensed and can be purchased according to the following license models:
Symantec software products are normally sold as bundles with a perpetual software license for the software product, and a Maintenance entitlement for a finite term (usually one to three years). For new customers, this means that Maintenance is included in the initial purchase price.
The bundle consists of:
Renewal: Your entitlement to access Maintenance benefits expires at the end of the Maintenance term. Prior to the expiry date, Maintenance must be renewed for continued access to benefits that sustain and maximize the original software investment, including access to critical security content, the latest product versions and technical support. To remain compliant, the Maintenance quantity being renewed must equal the aggregate software license quantity.
In some instances, Symantec sells both the software license and Maintenance entitlement together for a finite term as a subscription.
A Symantec software product on-premises subscription entitles you to use the product and access Maintenance benefits for a specified quantity based on the Use Level that is stated in the End User License Agreement (EULA) and for a specified term.
For the duration of the subscription term, an on-premise subscription provides access to:
Renewal: Your entitlement to use the software product and access Maintenance benefits expires after the subscription term. To ensure continued access to the software product and to Maintenance benefits, you must renew your subscription prior to the end of the subscription term.
You are responsible for managing your Symantec software licenses and corresponding Maintenance entitlements on an ongoing basis as follows:
To avail of Maintenance benefits for software licenses not under Maintenance would be considered a breach of Symantec’s EULA. You are also reminded that use of a perpetually licensed Symantec product above the specified quantity would be considered over-deployment and a breach of your license grant.
Visit Licensing Information to learn about licensing basics, license compliance and find resources to assist you. For assistance with all your non-technical licensing queries, contact Customer Support.
Maintenance continuously upholds and maximizes the value of your Symantec software investment.
Current* Maintenance entitles you to access a wide range of benefits:
Without current Maintenance, you won’t have ongoing access to the latest software versions. Along with the potential security risk this poses to your organization, you also risk encountering higher costs and technical difficulties associated with future migrations.
* Maintenance is considered “current” when both term (start and end dates of the Maintenance term) and quantity (Maintenance quantity should match software license quantity of the product being supported) criteria are met. Customers with expired Maintenance lose their entitlements to Maintenance benefits.
On-time renewal of Maintenance is essential to safeguard the value of your Symantec software investment.
You should contact your reseller to arrange your renewal. For more information, consult our Renewals FAQ.
Once renewed you will need to update your software product in order to activate the new Maintenance term. Visit Getting Started for information about how to activate your renewal. Need help? Contact Symantec Customer Care.
If you fail to renew your Maintenance, you will no longer be entitled to access the benefits of Maintenance previously outlined.
Critically, you will not be entitled to receive important product and security content updates that keep your product current and performing optimally. This means that your software installation and your organization become vulnerable and exposed to unknown risks.
Additionally, if you choose to upgrade to a future version of the product, you will be required to repurchase your software license at a higher cost to establish your right to the latest version.
Finally, you will be denied access to technical support and you will no longer be able to log technical support cases online via MySymantec.