When you install IT Management Suite 7.6 and Symantec Remote Access Connector 7.6, you must import the configuration file to enable the right-click menu in the Symantec Management Console for remote access.
To use a remote connection tool from Symantec Management Console
Click Manage > Computers.
To launch a remote session with a computer, right-click the computer and select Remote Access and then the tool of your choice. For example, select MS RDP or Bomgar.
Save the file on Notification Server to start using the remote connection tool.
.bat file contains the information that Notification Server requires to access the third-party remote tool.