This article describes the entitlements associated with Maintenance for Symantec Endpoint Protection (on-premises), and the resources available when you renew your Maintenance.
This article concerns the on-premises deployment of Symantec Endpoint Protection.
On-premises software (often abbreviated as on-prem software, and also called “on-premise” software) describes a software delivery model where the software product is installed and operated on the computer infrastructure that is entirely located at the premises of the organization using the software.
Off-premises software is commonly referred to as “software as a service” or “cloud computing”.
Symantec Endpoint Protection is licensed per User. SEP for on-premises deployment can be purchased according to the following license models:
SEP is sold as a perpetual software license for the software product, and a separate Maintenance entitlement for a finite term (minimum 12 month term) that equals the software license quantity. Maintenance is mandatory for all new software license purchases.
Learn how Maintenance price is determined for perpetually licensed software products.
Renewal: Your entitlement to access Maintenance benefits expires at the end of the Maintenance term. Prior to the expiry date, Maintenance must be renewed for continued access to benefits that sustain and maximize the original security investment, including access to critical security content, the latest product versions and technical support. To remain compliant, the Maintenance quantity being renewed must equal the aggregate software license quantity.
In some instances, Symantec sells both the SEP software license and Maintenance together for a finite term, as a subscription.
A SEP on-premises subscription entitles you to use the SEP software product and access Maintenance benefits for a specified quantity based on the Use Level that is stated in the End User License Agreement (EULA) and for a specified term.
For the duration of the subscription term, a SEP on-premise subscription provides access to:
Renewal: Your entitlement to use the software product and access Maintenance benefits expires after the subscription term. To ensure continued access to the software product and to Maintenance benefits, you must renew your subscription prior to the end of the subscription term.
You are responsible for managing your SEP software licenses and corresponding Maintenance entitlements on an ongoing basis as follows:
To avail of Maintenance benefits for software licenses not under Maintenance would be considered a breach of Symantec’s End User License Agreement. You are also reminded that use of a perpetually licensed SEP product above the specified quantity would be considered over-deployment and a breach of your license grant.
Visit Licensing Information to learn about licensing basics, license compliance and find resources to assist you. For assistance with all your non-technical licensing queries, contact Customer Support.
The protection delivered by SEP is only as good as your most recent security update. Maintenance entitles you to automatically receive critical security content updates daily that keep you protected; it is essential to keep your Maintenance current.
SEP with current* Maintenance coverage entitles you to access a wide range of benefits:
Running the latest SEP version provides access to such features as well as architecture changes that enable uninterrupted security protection; ongoing supportability; adherence to the latest regulatory compliance protocols, and optimization of your software investment.
Security content updates alone aren’t sufficient to address new threats; SEP itself must be kept updated to continually evolve and adapt. Continued access to new product releases and bug fixes is vital2.
* Maintenance is considered “current” when both term (start and end dates of the Maintenance term) and quantity (Maintenance quantity should match software license quantity of the product being supported) criteria are met. Customers with expired Maintenance lose their entitlements to Maintenance benefits. *Symantec consulting package is required for deployment
On-time renewal of Maintenance is essential to safeguard the value of your SEP investment.
You should contact your reseller to arrange your renewal. For more information, consult our Renewals FAQ.
Once renewed you will need to update your software product in order to activate the new Maintenance term. Visit Getting Started for information about how to activate your renewal. Need help? Contact Symantec Customer Care.
If you fail to renew Endpoint Protection Maintenance, you will no longer be entitled to access the benefits of Maintenance previously outlined.
You will be exposed to multiple threats otherwise blocked by Symantec’s 5 Layers of Protection3 1) network 2) file 3) reputation 4) behavior 5) remediation
Critically, you will not be entitled to receive important product and security content updates that sustain Symantec’s 5 Layers of Protection. This means that your Endpoint Protection installation and your organization’s security become vulnerable and exposed to unknown risks.
Additionally, if you choose to upgrade to a future version of the product, you will be required to repurchase your software license at a higher cost to establish your right to the latest version.
Finally, you will be denied access to technical support and will no longer be able to log technical support cases online via MySymantec.