Outlook attachments are unavailable with the AntiVirus Outlook plug-in installed and enabled

Products

• Endpoint Protection
• Endpoint Security
• Endpoint Security Complete

Issue/Introduction

Outlook attachments are unavailable with the AntiVirus Outlook plug-in installed and enabled.

Symptoms
You attempt to open an attachment and nothing happens.

• If you disable the AntiVirus Outlook plug-in you are able to open the attachment.

Cause

Early builds of Microsoft Outlook have been updated to resolve API issues.

Resolution

Update Outlook and/or the Microsoft Office suite to the latest version to resolve the issue.

As a workaround you can disable the AntiVirus Outlook plug-in. The location will vary depending on which Office suite you are using.

Examples

In Office XP:

1. In Outlook click Tools > Options.
2. Click Other tab.
3. Under General section click Advanced Options.
4. Click Add-In Manager.
5. Uncheck Symantec Antivirus Outlook Protection.
6. Click OK.
7. Click OK.
8. Click OK.

In Office 2007:

1. In Outlook click Tools > Trust Center...
2. Click Add-ins
3. Choose Exchange Client Extensions from the Manage: drop down menu and click Go...
4. Uncheck Symantec AntiVirus Outlook Protection.
5. Click OK.