Messaging Gateway Hardware and RAID diagnostics

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Article ID: 177230

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Updated On:

Products

Messaging Gateway

Issue/Introduction

You need to run a Hardware or/and RAID diagnostics on your Messaging Gateway

Symptoms
Several symptoms may require users to run a Hardware diagnostic.

    • Hard disk failures
    • Amber lights flashing in the front panel
    • Other hardware-related issues or error conditions
    • Battery failure

Conditions

    • You have any of the hardware models associated with the Symantec Mail Security 8160, 8200, or 8300 Appliances


 

Resolution


NOTE: Before you begin

    • If possible, create a full backup of your Messaging Gateway appliance by following the instructions in the manual.
    • Also obtain the OSRestore ISO from FileConnect Web site. The ISO has to be the same version of your running OS to restore the backup.



NOTE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program).


To run System Diagnostics or Memory Diagnostics from the Utility partition

  1. As the system boots, press <F10> during POST.
  2. From the utility partition main menu, select Run System Diagnostics, or select Run Memory Diagnostics if you are troubleshooting memory.

    When you start System Diagnostics, a message appears stating that the diagnostics are initializing. 
    Next, the Diagnostics menu appears. 
    The menu lets you run all or specific diagnostics tests or to exit the system diagnostics.

     




Technical Information

 

Purpose
If you experience a problem with your system, run the diagnostics before calling for technical assistance.
The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss.
If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.




System Diagnostics Features
The system diagnostics provides a series of menus and options for particular device groups or devices. 
The system diagnostics menus and options allow you to:

    • Run tests individually or collectively.
       
    • Control the sequence of tests.
       
    • Repeat tests.
       
    • Display, print, or save test results.
       
    • Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached.
       
    • View help messages that briefly describe each test and its parameters.
       
    • View status messages that inform you if tests are completed successfully.
       
    • View error messages that inform you of problems encountered during testing.
       


 

When to Use the System Diagnostics

If a major component or device in the system does not operate properly, component failure may be indicated. 
As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem.