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After upgrade to 8.5 RU3 the Client Health panel (flip deck) in the right pane is missing

book

Article ID: 176320

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Updated On:

Products

IT Management Suite

Issue/Introduction

After upgrading to ITMS 8.5 RU3, when a computer is selected, under "Manage > Computers"-- in the right pane there is usually a section containing General, Hardware, Agent Health, and other client statistics are missing.

After upgrade to ITMS 8.5 RU3 didn't have the flipbook section for Computer view and/or for Software view:

 

 

 

Cause

Known issue. The problem arises for users who, before updating to the new version, resized panels. The panel's height was saved to the UI settings as a double type. After updating, the values of this type were processed incorrectly.

Environment

SMP 8.5 RU3 (upgraded from a previous version)

Resolution

This issue has been reported to the Symantec Development team. A fix has been added to the next release.

In the meantime, the following steps are recommended to address the issue with ITMS 8.5 RU3 release. The query below sets the height of the flipbook to the default value of a supported type:

  1. Close the SMP Console.
  2. Stop IIS (W3SVC.exe) service.
  3. Run the following query against your database:

    -- create the temp table
    CREATE TABLE #xmldata
    (
        Guid uniqueidentifier NOT NULL,
    StateXml xml NOT NULL

    INSERT INTO  #xmldata
    SELECT Guid, CAST (State AS XML ) AS [State] 
    FROM Item WHERE Name like '%ECV_CONFIGURATION_ITEM_%'

    -- update ComputerContentPaneHeight to default value
    UPDATE #xmldata 
    SET StateXml.modify ('replace value of (//ComputerContentPaneHeight/text())[1] with "320"')

    -- update SoftwareContentPaneHeight to default value
    UPDATE #xmldata 
    SET StateXml.modify ('replace value of (//SoftwareContentPaneHeight/text())[1] with "320"')

    -- update the original table using the primary key
    UPDATE Item
    SET Item.State = CAST(CAST( #xmldata.StateXml as nvarchar(max) ) as ntext )
    FROM Item
    INNER JOIN #xmldata ON Item.Guid = #xmldata.Guid

    DROP TABLE #xmldata

  4. Start  W3SVC service.