Ghost executable fails with 'Internal error 36000' when enumerating volumes.

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Article ID: 176067

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Updated On:

Products

Deployment Solution

Issue/Introduction

Ghost executable (Ghost64.exe or Ghost32.exe) fails with 'Internal error 36000' when enumerating volumes. This occurs at different points in the process where list of drives needs to be generated, even simply starting the executable and selecting: Local > Disk > To Image

Stack trace section in ghosterr.txt:

Thread #XXX Call Stack
VolumeContainer::VolumeContainer::getVolumesCount
LfoDeviceCommand::StartDriveEnumeration
LfoDeviceCommand::GetDriveInfo
OldGhostUI::OldGhostUI::getFirstDumpFile
OldGhostUI::OldGhostUI::selectSourceImage
OldGhostUI::OldGhostUI::attemptOperation
GhostClonerImpl::runMainScript
sub_main
main

Environment

Deployment Solution 8.5 RU2

Resolution

This issue is resolved in INFO5407 : CUMULATIVE POST 8.5 RU2 POINT FIXES.  Released as part of DS 8.5 POST_RU2 v1