Symantec Protection Engine (SPE) service randomly hangs. When hung, GUI access & scan requests fail to connect. After restarting the hung service, SPE appears to work normally for a while.
Symantec Protection Engine (SPE) 7.9.1 is installed.
To resolve this issue apply the hotfix (SPE_7.9.1_HF06.zip) contained within this article.
To apply the hotfix:
To confirm whether the hotfix is already in place on Windows
Wrong version? If you have SPE 8.0 and experience service hangs during NTP updates, see:
Title: 174811 - Protection Engine hotfix for scan timeouts, improperly displayed Korean characters and service hangs under specific conditions