HTTPS communication with LiveUpdate server is failing on SPE 7.9.1

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Article ID: 175499

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Updated On:

Products

Protection Engine for Cloud Services Protection Engine for NAS

Issue/Introduction

HTTPS communication with LiveUpdate server is failing

Resolution

Liveupdate:

  1. Stop SPE 
  2. Backup & delete "luxds.dat" file from below locations (if exists).
  3. Copy "luxds.dat" file in hotfix to "<PRODUCT-INSTALL-DIR>/Definitions/" location. Please select one of appropriate platform (Windows/Linux).
  4. Restart SPE

luxds.dat location on Windows Platform:

"<PRODUCT-INSTALL-DIR>\Definitions\AntiVirus\" 
"<PRODUCT-INSTALL-DIR>\Definitions\reputation\dwnlds\revoc\" 
"<PRODUCT-INSTALL-DIR>\Definitions\reputation\dwnlds\symvt\"  
"<PRODUCT-INSTALL-DIR>\Definitions\reputation\dwnlds\tiset\"
"<PRODUCT-INSTALL-DIR>\Definitions\" 
"<PRODUCT-INSTALL-DIR>\Definitions\URLListLookup\DefDownloads\CAIC"
"<PRODUCT-INSTALL-DIR>\Definitions\URLListLookup\DefDownloads\SYM"
"<PRODUCT-INSTALL-DIR>\Definitions\URLRepLookup\URLReputationList\DefDownloads\URLREP

luxds.dat location on Linux Platform:

"<PRODUCT-INSTALL-DIR>/definitions/AntiVirus/" 
"<PRODUCT-INSTALL-DIR>/definitions/reputation/dwnlds/revoc/" 
"<PRODUCT-INSTALL-DIR>/definitions/reputation/dwnlds/symvt/"  
"<PRODUCT-INSTALL-DIR>/definitions/reputation/dwnlds/tiset/"
"<PRODUCT-INSTALL-DIR>/definitions/"
"<PRODUCT-INSTALL-DIR>/definitions/URLListLookup/DefDownloads/CAIC"
"<PRODUCT-INSTALL-DIR>/definitions/URLListLookup/DefDownloads/SYM"
"<PRODUCT-INSTALL-DIR>/definitions/URLRepLookup/URLReputationList/DefDownloads/URLREP"

Attachments

SPE_7.9.1_HF05_SHA1.txt get_app
SPE_7.9.1_HF05.zip get_app