search cancel

Messaging Gateway audit logging shows "Processing status" when unlicensed

book

Article ID: 174473

calendar_today

Updated On:

Products

Messaging Gateway

Issue/Introduction

Messaging Gateway (SMG) Message Audit Logs (MAL) shows the "Processing status" for most fields. Messages are delivered but no scanning or action is taken for spam, malware, or content filtering policies.

Cause

When SMG is not licensed or the license has expired, the components which scan messages and generate audit data are no longer enabled and so the underlying MAL data is empty. The Control Center GUI displays this missing MAL data as "Processing status".

Resolution

With the SMG 10.7 release, Message Audit Logs will now indicate that there is a licensing issue which is affecting scanning.

Attachments