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Missing Primary User for a portion of Mac systems - Primary user field is blank

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Article ID: 173899

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Updated On:

Products

IT Management Suite

Cause

This is a defect.

Resolution

This issue is fixed in 8.5 RU2.

A point-fix is also available for 8.1 RU7. It is found in the cumulative fixes for 8.1 RU7, located here: INFO5191

Filename: ULM_8.1_POST_RU7_v2_28Feb.zip

  1. Log onto the Symantec Management Platform server as the Application Identity account.
  2. Download the attached archive and extract to the Notification Server.
  3. Launch the PFInstaller2.exe.
  4. Choose to Install.