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ITMS 8.1 RU(1-7) / 8.5 RU1: 'Execution Status' report may fail to complete when 'Only Most Recent for Computer' option is selected.

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Article ID: 173889

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Updated On:

Products

Software Management Solution

Issue/Introduction

Execution Status report may fail to complete when Only Most Recent for Computer option is selected.

 

Failure running this report. Please check the configuration of the query.

This is a generic error. It does not provided many details.

Cause

SQL queries used in the report are not optimal.

Environment

ITMS 8.1 RU (1-7).
ITMS 8.5 and 8.5 RU1

Resolution

This issue has been reported to our Symantec Development team. SQL code has been optimized. 

For ITMS 8.1 RU7 users -> Please, go to INFO5191 to download and install the Cumulative 8.1 POST-RU7 fixes for Software Management (SWM).

For ITMS 8.5 - 8.5 RU1 users -> Please, install 8.5 RU2, when it is public  (ETA beginning of May). If it is required to get the fix earlier, please, contact Symantec Technical Support.

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