NSE's are not processing in a timely fashion, or need to move files out of EventQueue.
Note: This document covers queue performance in SMP 8.5 and higher. For SMP 7.1 SP2 or 7.1 SP2 MP1, please see TECH183347 "How to increase Queue processing performance in NS 7.1 SP2". For 7.5 up to 8.1, see TECH211788
Description: Event not processed. IP: -.-.-.-; Error description: Altiris.NS.EventRouter+ServerBusyException: Queue was full.
at Altiris.NS.EventRouter.<>c__DisplayClass3.<RegisterDelivery>b__0(IDatabaseContext ctx)
Note: The following values are given as example and they are not the ideal values since each environment may need a different set of values. The general rule here is not to go too high at once, and in most cases you may not need to change the entries the all.
< customSetting key="MaxConcurrentFastMsgsThreadPoolSize" type="local" value="20" /> (default is 16)
< customSetting key="MaxConcurrentSlowMsgsThreadPoolSize" type="local" value="10" /> (default is 4)
Steps 6 and 9 must be done for these threshold settings to have an effect on your NSE backlog.
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8. Move the previously saved NSE's to the EvtInbox or delete them depending on retention requirements.
9. Add an exclusion rule, in your Antivirus software, for the .nse text files or the EvtQueue folder.