You see errors when installing or uninstalling the Symantec Endpoint Protection Cloud (SEPC) agent.
Endpoint Protection Cloud installer may produce one or more errors:
- "A problem has occurred that needs your attention"
- "Install did not finish"
- "Enrollment timeout".
Remove the agent from the computer
Remove the computer from the console and run uninstall tools
Deleting the computer in the console avoids duplicate entries when reinstalling the agent on the computer.
Remove folders left behind after an uninstall
Delete the following folders, if they still exist on the affected computer:
Note: "Program Data" is a hidden folder. See Show hidden files at Microsoft.com.
Alternatively, you can also type the path out in an explorer window to still navigate to hidden folders and files (eg C:\ProgramData\)
Remove registry keys left behind after an uninstall
Delete the following registry keys, if they still exist on the affected computer:
Note: You can also perform a registry backup, see How to back up and restore the registry in Windows.
Disconnect Symantec MDM from Windows 10 devices (if applicable)
Check to see if your device is still connected to Symantec MDM and disconnect if necessary.
Windows Settings > Accounts > Work access page or Settings > Accounts > Access work or school page.
Uninstall on a mobile device - Integrated SEP Mobile
Reinstall the client
After you have completed the previous steps, reinstall the client on the device.
Additional troubleshooting resources
The Microsoft Program Install and Uninstall Troubleshooter can look for problems that can stop you from installing or uninstalling a program through Add or Remove Programs, Programs and Features, or Apps and Features.
See Fix problems that block programs from being installed or removed at Microsoft.com for more information.