Configure the Symantec Diagnostic Tool (SymDiag) to gather debug log information from Symantec Endpoint Protection (SEP) client from the command-line so that debug logging can occur without the user's awareness or interruption of their activity. Use the SymDiag Advanced Debug Options UI to configure potentially complex settings. Set a timer for how long debug logging will take place and also stop the timer early in order to commence data collection.
It is possible to configure SymDiag (v2.1.244 or later) to perform complex debug logging actions at the command-line (silently) by using the ability to save a debug logging configuration to an xml file and placing that file in the same directory as SymDiag. Then launching SymDiag from the command-line will cause SymDiag to digest that configuration file and configure the Symantec Endpoint Protection (SEP) client for debug logging for a specified period of time. After (or before) the time has elapsed debug logging can be disabled and data collection completed.
Additionally, as these files are not system-specific, support agents can create these configuration files for their customers in by doing so help to ensure that the data needed will be collected by SymDiag.
Use of this feature requires performing the following tasks:
To create the debug logging configuration file that will be used for running SymDiag on the command-line use the SymDiag UI to configure and save the configuration.
Debug logging with SymDiag is best performed once the method for determining how to capture the issue has been chosen. Generally there are two methods:
Verifying or even manually causing the issue is the ideal but in other cases it is necessary to let debug logging run for a period of time and have support review the data later in order to determine if the issue of interest has been captured.
Once SymDiag completes data collection the data will be saved in a file with the extension of .sdbz on the system. To direct this file to a specific location see Command-line parameters for SymDiag for a list of command-line parameters. Alternately run SymDiag.exe -h to see a help dialog.