Inventory execution crashes, Faulting application name: InvSoln.exe, version: 7.6.1655.0

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Article ID: 171643

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Updated On:

Products

Inventory Pack for Servers

Issue/Introduction

Inventory execution crashes, Faulting application name: InvSoln.exe, version: 7.6.1655.0

Faulting application name: InvSoln.exe, version: 7.6.1655.0, time stamp:
0x565c6588

Faulting module name: ntdll.dll, version: 6.3.9600.18895, time stamp: 0x5a4b1b67

Exception code: 0xc0000374

Fault offset: 0x00000000000f1cd0

Faulting process id: 0x13d0

Faulting application start time: 0x01d3c4b7773c664e

Faulting application path: C:\Program Files\Altiris\Altiris
Agent\Agents\Inventory Agent\InvSoln.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: b802e253-30aa-11e8-80fe-005056a82a33

Faulting package full name:

Faulting package-relative application ID:

Cause

This is a defect.

Resolution

This issue is fixed in the latest rollup for Inventory Solution found at ITMS Cumulative Point-fix rollups. Name: InventoryServPackv3.zip
To apply, follow these steps:

  1. Log onto the Notification Server (SMP) with the Application Identity account.
  2. Download and extract the archive to the SMP to a location not in the Altiris install path.
  3. Execute PFInstaller.exe.
  4. Choose to Install.
  5. Once the PF is installed, use the Inventory Pack for Servers Plug-in upgrade policy to apply the fix to the managed systems.