Unified Agent trace logs are helpful when it comes to troubleshooting specific situations. For example:
These logs are usually gathered and sent to the advancement team for its proper inspection.
To start a trace on Windows:
On OS X, starting with Unified Agent 4.6, the messages go to a Unified Agent-specific file that is located at /var/log/asl/blue-coat-unified-agent.log. Access the log using the console application, /Applications/Utilities/Console.app.
Send the blue-coat-unified-agent.log file to Symantec Support.