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WebPulse Site Review Request Process


Article ID: 167149


Updated On:


SSL Visibility Appliance Software Web Security Service - WSS PacketShaper Intelligence Services ProxySG Software - SGOS Web Isolation


A web site is believed to categorized incorrectly, not categorized or is insufficiently categorized and needs to be reviewed.



  1. Navigate to and enter the URL you want to have reviewed and click "Check Category"
  2. If returned category is believed incorrect, populate the following form
    1. Filtering Service - Choose the application that you are working with.
    2. Select the appropriate category/categories - detailed category descriptions can be found at
    3. Email address/CC Email Address - Enter all email parties should be notified of results of the request.
    4. Comments and Site Description - Any details to help the engineer review the request to make a successful classification for the web site in question.
  3. Click the Submit for Review button to submit your request.

WebPulse Site Review can only be used to submit one URL at the time, and does not currently support bulk submissions. If you are interested in a long term solution to reduce the number uncategorized sites Symantec offers Priority Rating Service (PRS) subscription. PRS subscription can be used to send bulk submission through Priority Rating Service Portal/API (only accessible by PRS subscribers), the default product is 100 URLs/day for one year.

Contact your Symantec Sales Engineer (SE) for Priority Rating Service pricing and information.