Cannot log in to Adobe Creative Cloud

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Article ID: 165488

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Updated On:

Products

Advanced Secure Gateway Software - ASG ProxySG Software - SGOS

Issue/Introduction

When users log in to Adobe Cloud through the Adobe application, entering their password causes the login screen to reload.

Environment

SSL interception is enabled in an explicit proxy deployment.

Resolution

Add the following policy to the local policy file:

<Proxy>

Allow condition=Adobe_Cloud authenticate(no)

<ssl-intercept>
    condition=Adobe_Cloud ssl.forward_proxy(no)

define condition  Adobe_Cloud
    url.host.substring=adobe.com
    url.host.substring=adobelogin.com
end

See How do I add CPL to a local policy file on the ProxySG?​