Adobe Creative Cloud does not load, icon spins when using ProxySG

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Article ID: 165336

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Updated On:

Products

Advanced Secure Gateway Software - ASG Symantec WebFilter (formerly Blue Coat WebFilter - BCWF) Secure Web Gateway Virtual Appliance ProxySG Software - SGOS

Issue/Introduction

After signing into adobe.com correctly, you attempt to navigate to one of the available sections like Files or Add Ons, however you receive a spinning icon that never loads.

Resolution

The issue is caused by an OPTIONS request for Adobe that is triggering authentication, which in turn does not complete, and the page does not load:

OPTIONS  https://scproxy-prod.adobecc.com/profile?_=1406131059199 

To resolve the issue:

Create a Do Not Authenticate object for adobecc.com

CPL:

url.domain=adobecc.com authenticate(no)

More information on Do Not Authenticate policies can be found here: Bypassing authentication on the ProxySG based on the destination URL