Virtual Machine Management: ESX/ Hyper-v resource Description data is missing for some hosts.

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Article ID: 164657

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Updated On:

Products

Virtual Machine Management

Issue/Introduction

Virtual Machine Management is a component of the Server Management Suite, which is built on the Symantec Management Platform (SMP). It helps you to view virtual resource information in your network and perform management tasks on those virtual resources.

Network Discovery is a process of discovering all IP devices that are connected to a network. VMM Network Discovery (VMM ND) is a task that allows to populate VMM Portal with new hypervisors (hosts).

Host description can be missing after successful VMM ND task execution.

 

No errors.

Cause

Defect.

Environment

ITMS 7.6 / 8.0

Resolution

ITMS 7.6 HF7
Download and install VMM_ND_7.6_POST_HF7_v1.zip (or higher version) from KB INFO3459

HOW TO INSTALL THIS POINTFIX

1. Retrieve files from the archive to the NS hard drive.
2. Run as administrator “PFInstaller.exe”, click "Install Files" button.

Delete a problematic host after the PF installation and re-run VMM Network Discovery task.

ITMS 8.0
Upgrade to 8.1 or later.

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