SMP web portals display blank portals


Article ID: 163280


Updated On:


Management Platform (Formerly known as Notification Server)


From the SMP Console; viewed any Portal which includes a webview, all portals are displayed as blank white areas.

From the SMP Server Browser; opened the "About Internet Explorer" and found the Update Version line (KB3154070) is displayed.


Confirmed KB3154070 update has known drawbacks related to iframe loading by Internet Explorer.

To clarify: Upon attempting to open the portal URL manually it displays correctly; iframes fail to load contents silently.


Work through one of the following remedial steps:

  1. Uninstall Windows update "KB3154070"
  2. Edit ..\Altiris\CustomConsole\Web\web.config
    • Change <add name="X-UA-Compatible" Value="IE=EmulateIE8">  to <add name="X-UA-Compatible" Value="IE=EmulateIE10">
    • Alternatively, same value can be changed using IIS manager
      • Default Web Site, Altiris, Console
      • HTTP Response Header
      • Change "X-UA-Compatible" value to "IE=EmulateIE10"
        • Note: If pointfix is applied (see item 4), this needs to be set back to "IE=EmulateIE8"
  3. Option provided by Microsoft: 
  4. The issue has been fixed in SMP 7.6 HF7 comulative point fix v6. Kindly contact technical support to get the latest comulative update if above workarounds are not satisfactory.

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