Symantec Encryption Desktop Virtual Keyboard Support Master List

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Article ID: 161085

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Updated On:

Products

Desktop Email Encryption Drive Encryption

Issue/Introduction

Currently tablets and as well as any systems without a wired or OEM-supplied attachable keyboard are not supported with Symantec Encryption Desktop BootGuard, and Whole Disk Encryption. PGP BootGuard is currently only supported on the Dell XT and XT2 hardware with virtual keyboard functionality.

There are currently several different request for Virtual Keyboard Support across many different platforms.  This article is intended and designed to help provide Symantec Customers with a full list of all available information regarding Virtual Keyboard Support, and all of the many requests for its addition to the SED product.

Resolution

Symantec Corporation is committed to product quality and satisfied customers.  This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product.

Technical Support has filed Feature Requests to add this product feature. Note that an feature request is exactly that, a request. There is no committed date for this request from the Endpoint Encryption Product Management team, nor from the Endpoint Encryption Engineering team at this time.
 
Please be sure to refer back to this document periodically as any changes to the status of the request will be reflected here.
 
If you have a model not listed here that you would like added to the list, please contact support and request that we create a Feature Request.
 
Below is a list of all the Feature Request articles that have been submitted, with their associated hardware:

 

TECH182537 FEATURE REQUEST: Virtual Keyboard Support with Symantec Drive Encryption and Dell XT3 Tablet PC
TECH212453 FEATURE REQUEST: Virtual Keyboard Support for Microsoft Surface Pro Tablet at Bootguard
TECH212454 FEATURE REQUEST: Virtual Keyboard Support for Lenovo Tablet 2 at Bootguard
TECH212455 FEATURE REQUEST: Virtual Keyboard Support for Lenovo Thinkpad Helix at Bootguard
TECH213862 FEATURE REQUEST: Support wireless keyboards in Symantec Encryption Desktop BootGuard on Tablet PC's
TECH214936 FEATURE REQUEST: Virtual Keyboard Support for Lenovo ThinkPad 8
TECH232211 FEATURE REQUEST: Virtual Keyboard Support for Lenovo ThinkPad 10
TECH225080 FEATURE REQUEST: Virtual keyboard support for Surface Pro 3
TECH223906 FEATURE REQUEST: Virtual Keyboard support for Dell Venue tablets at BootGuard
TECH223200 FEATURE REQUEST: Add Virtual Keyboard/Wireless Keyboard support for the Panasonic CF-H2 Mark 3 tablet

TECH226878

FEATURE REQUEST: Virtual keyboard support for Dell Latitude 7530
TECH229177 FEATURE REQUEST: Virtual keyboard support for Panasonic Toughpad FZ-G1
TECH230024 FEATURE REQUEST: Virtual keyboard support for HP Envy 13-J002DX
TECH231983 FEATURE REQUEST: Virtual Keyboard Support with Symantec Drive Encryption and Toshiba Z20T
TECH232210

FEATURE REQUEST: Virtual keyboard support for HP ElitePad 1000 G2