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Error "Please provide the name of a valid location" when Cancelling Location Setup Inside of the Edit Incident Form in Incident Management.
Article ID: 160918
Updated On:
Products
ServiceDesk
Issue/Introduction
While working on a ticket with location set, and then opening the incident process View Page, and selecting Edit Incident.
Click search button next to Location and in the Affected Location form search
for a different location. However, Without selecting a diffrent location, simple cancel Location Setup. Click Save.
You'll receive an error text "Please provide the name of a valid location".
"Please provide the name of a valid location"
Cause
There is a logic error in the variables that are used to populate the location information.
Resolution
A revised package containing the amended version of SD.IncidentManagementSimple.Classifcation is found in KB TECH212326
Please refer to that KB for the file.
Applies To
Servicedesk 7.5 Sp1
Feedback
Yes
No
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