Restart DLP Enforce services in the correct order

Products

• Data Loss Prevention Enforce
• Data Loss Prevention

Issue/Introduction

You need to manually restart the Symantec Data Loss Prevention (DLP) Enforce services, and need to know the correct order.

Cause

The DLP Enforce Server services need to be stopped, and started, in a particular order - whether prior to planned maintenance, or after unexpected disconnections.

Resolution

The following order is important when stopping and starting DLP services in Windows or Linux.

Stopping services in DLP:

            1. Symantec DLP Detection Server Controller Service
            2. Symantec DLP Incident Persister Service
            3. Symantec DLP Manager Service
            4. Symantec DLP Notifier Service

Starting services in DLP:

            1. Symantec DLP Notifier Service
            2. Symantec DLP Manager Service
            3. Symantec DLP Incident Persister Service
            4. Symantec DLP Detection Server Controller Service

 

Additional Information

In the Windows snap-in for services, the order is essentially alphabetical - whith the stop order from the top down, start order from the bottom up.