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Custom Attributes are not loading automatically even though the plugin works manually


Article ID: 159543


Updated On:


Data Loss Prevention Enforce


The Custom Attributes will load manually when you click on Attributes -> Lookup, but are not loading automatically as expected.


Custom Attributes are loading manually, which indicates the plugin is working.

Open the configuration file and check the values.  Review the following section:

# Automatic lookup.
# Specifies whether the lookup should be triggerred automatically when a new incident is detected.

Make sure the parameter is set to 'true'.

It is crucial that the value contain lower case letters only. This value is case sensitive!

After editing the file, restart Vontu Manager and Vontu Incident Persister service on the Enforce server to make the change effective.

See TECH219230: How do you automatically reload attribute plugins?