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This article describes how to use the Symantec Diagnostic Tool (SymDiag) to collect and provide data for a Symantec Enterprise Technical Support case.
Run a "Collect Data For Support" scan
- On the computer that has the problem, download and run SymDiag.
- Click I accept the EULA
- In the Home screen in the Scans section on line 2 click Collect Data For Support
- In the dialog box, check the Symantec products for which you want to collect data, then click Next
- In the next dialog box, which includes the Data Type and Debug Logging configuration sections, click Next.
- NOTE: Do not select any other options unless a Symantec Technical Support engineer requests it.
- For some Symantec products, an additional scan dialog may appear. Leave the default settings unchanged and click Next.
- When the scan completes, the Attach to Case page appears. Log in using your SymAccount to upload the data to new or an existing case.
- Alternately, if you are running SymDiag offline or cannot deliver the data directly to support:
- In the Attach to Case page, click Cancel to access the Save dialog
- Click Save to save the data that is collected to your computer.
- Choose this option if you plan to email or otherwise send the data using your own file transfer resources.
NOTE: Sending data by email or a third-party file share resource is less secure. Please work with Support to ensure that you can use the most secure method available.