Using the User Self Service Portal

Products

• Mobile Management

Issue/Introduction

You want to learn about the Symantec Mobile Management User Self Service Portal to perform self-service management tasks on your mobile devices using the user portal.

Resolution

The User Self Service Portal provides mobile device self service, allowing you to manage and administer your devices without using the Symantec Mobile Management console. The self service portal is accessed using any browser. The user portal is accessed inside your corporate network.

The management tasks or actions that you can perform on your devices include:

• viewing detailed information about your device
• locking your device to prevent access to sensitive data
• wiping your device if lost or stolen
• checking for policy updates
• resetting your device passcode if forgotten or expired
• locating your device if misplaced
• unmanage a device to break the membership between the device and server and not allow management actions with Symantec Mobile Management

Access the user portal

To login to the user portal:

1. Enter the portal URL (https://<server>/Altiris/MobileManagement/UserPortal) in your browser to access the User Self Service Portal login page.
2. Enter your Active Directory login username and password.
3. Click Login.

Viewing device information

To view information about a device:

1. Access the user portal.
2. From the Devices list in the left pane, select a device.
3. Select the Detail tab to view details about the selected device, such as device type and OS.

Locking a device

To lock a device:

1. Access the user portal.
2. From the Devices list in the left pane, select the device to lock.
3. Select the Actions tab.
4. Select Lock Device and then select OK on the confirmation dialog.
5. Check that the lock action is confirmed in the Status column of the Actions Taken list.

Wiping a device

To wipe a device:

1. Access the user portal.
2. From the Devices list in the left pane, select the device to wipe. Check the device name and type to be sure that this is the correct device.
3. Select the Actions tab.
4. Select Wipe Device and then select OK on the confirmation dialog.
5. Check that the wipe action is confirmed in the Status column of the Actions Taken list.

Note: If you don’t see the wipe action in Available Actions on the Actions tab, but need to wipe your device because it is lost, contact your help desk for assistance.

Checking for policy updates

To get the latest policies for a device:

1. Access the user portal.
2. From the Devices list in the left pane, select the device to receive the latest policies.
3. Select the Actions tab.
4. Select Update Policy and then select OK on the confirmation dialog.
5. Check that the Update Policy action is confirmed in the Status column of the Actions Taken list.

Resetting a passcode

To reset your passcode:

1. Access the user portal.
2. From the Devices list in the left pane, select the device that needs a passcode reset.
3. Select the Actions tab.
4. Select Reset Passcode and then select OK on the confirmation dialog.
5. Check that the policies action is confirmed in the Status column of the Actions Taken list.
6. On your device, reset your passcode.

Locating a device

To locate a lost device with map:

1. Access the user portal.
2. From the Devices list in the left pane, select the missing device.
3. Select the Location tab.
4. Check the last reported location of the device on the displayed map. If the location on the map doesn’t seem to be up to date, select the Actions tab and select Send Inventory which should update the map.

Note: If you don’t see the Location tab or if location sharing is turned off on you device, contact your help desk for assistance.

Unmanage a device

To remove a device from management (removes device/server membership):

1. Access the user portal.
2. From the Devices list in the left pane, select the device to unmanage and disconnect from Symantec Mobile Management. Check the device name and type to be sure that this is the correct device to unmanage.
3. Select the Actions tab.
4. Select Unmanage and then select OK on the confirmation dialog.
5. Check that this action is confirmed in the Status column of the Actions Taken list.