Duplicate 'Update Organizational Hierarchy' tasks are displayed in Symantec Management Platform tree pane at Manage > Jobs and Tasks - System Jobs and Tasks > Service and Asset Management > CMDB > Update Organizational Hierarchy:
When trying to run either task, organizational groups under Manage > Organizational Views and Groups may or may not update correctly.
The Symantec Management Platform server's Log Viewer shows the following error:
1/19/2012 1:47:35 PM","Unable to get task details (246d8ad7-5d93-416a-8d14-1ae7dfe72fa1): Object reference not set to an instance of an object.
StackTrace: at Altiris.NS.Services.CoreServices.TaskService.GetTask(Guid taskGuid)
Product defect, Etrack 2596442. This may occur when upgrading Symantec Management Platform 7.1 SP1 to Symantec Management Platform 7.1 SP2.
This is a product defect and is resolved in CMDB Solution 7.5.
For CMDB Solution 7.1 SP2, there are two workarounds available:
If the task is working, the duplicate task can simply be hidden then. Run the following SQL script in SQL Server Management Studio to hide the duplicate task:
SET Attributes = Attributes + 1
WHERE Guid = '246d8ad7-5d93-416a-8d14-1ae7dfe72fa1'
Refreshing the Symantec Management Console will then show that this task is now hidden from view (but still in the system).
How to automatically update organizational hierarchy groups
CMDB task "Update Organizational Hierarchy" fails to add new or updated organizational groups
CMDB Solution 7.1 SP2.