The customer is performing replication but none of the policies show as being replicated on the child NS.
A "Replicate To" only performs a differential replication. The customer only has a differential replication scheduled. Unless there is a modification made to a policy so that there is a mismatch in the datahashes, the items will not replicate. A "Full" replication will force all items to replicate.
Working as designed. if the customer wants to see the icons signifying that an item has been replicated then he should perform an initial "Complete" replication job otherwise only items that have been modified on the parent or child NS will replicate during a differential.
SMP 7.1 Sp1