Mac OS X and Supported Versions of Symantec Encryption Desktop (Formerly PGP Desktop)

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Article ID: 155405

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Updated On:

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Symantec Products

Issue/Introduction

Which versions of Symantec Encryption Desktop (Formerly PGP Desktop) are supported on Mac operating systems?

Resolution

Please refer to the Release Notes of each build for more details.  This document aims to clarify information for compatibility and Symantec Encryption Desktop.

Applies To

Mac OS X and Symantec Encryption Desktop :

TIP: For more information on System Requirements for Symantec Encryption Desktop, please see KB article TECH224417.

Caution: Symantec Encryption Desktop 10.3.2 is not currently supported in the following scenario, however Symantec is currently looking into these scenarios as future features:

  • Mac systems which have 4K Native drives.  For more information, see article TECH200098.

TIP For SEE 11: For Mac OS X System Requirements for Symantec Endpoint Encryption 11, see article INFO3170.  As a general rule of thumb, if Symantec Endpoint Encryption 11.1.2 has been certified for Mac OS X 10.12, it is also certified for 10.12 subsequent releases.  It is not necessary to wait for a newer version of SEE 11.1.2 to use on a newer version of Mac OS X 10.12 as long as the version supports the base release of Mac OS X.  For example, SEE 11.1.2 supports Mac OS X 10.12, so this can be used to install on Mac OS X 10.12.5.

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The versions of Symantec Encryption Desktop and versions of Mac OS X contained in this article have been officially tested and certified.  If versions of Mac OS X are not listed on this article, the version is not officially tested and is therefore not officially supported.  It is not recommended to install on versions of Mac OS X unless stated on this article.
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Mac OS X 10.15 - Catalina

Symantec Encryption Desktop 10.4.2 MP3 (Build 1298) through 10.4.2 MP4 (Build 1254) supports management of Mac client computers running macOS Mojave version 10.14.x.

Mac OS X 10.14 - Mojave

Symantec Encryption Desktop 10.4.2 MP1HF1 (Build 393) through 10.4.2 MP3 (Build 1298) supports management of Mac client computers running macOS Mojave version 10.14.x.

Note: Symantec recommends using Symantec Encryption Desktop 10.4.2 MP2 for Mac OS X for best compatibility. 

Mac OS X 10.13 - High Sierra

Symantec Encryption Desktop 10.4.2 (Build 16) through 10.4.2 MP2 (Build 502) release supports management of Mac client computers running macOS High Sierra version 10.13.x.

Mac OS X 10.12 - Sierra

Mac OS X 10.12 support was added in the File Vault Management functionality of version 10.4.1 and above and supports Mac OS X 10.11 through 10.12.x.  This means that any version of Mac OS X 10.11, or 10.12 (subsequent releases) are supported with Symantec Encryption Desktop 10.4.1.  See the latest Symantec Encryption Desktop 10.4.1 release notes for more details.

Mac OS X 10.11 - El Capitan

Mac OS X 10.11.0 - 10.11.4 - Symantec Encryption Desktop 10.4 GA (Build 1200) through 10.4 MP1HF1 (Build 1245).  In order to support Symantec Drive Encryption on El Capitan, please see article TECH235027 for more information.

Note: Symantec Drive Encryption is not supported on Mac OS X 10.11.5 and above, however the email components are still supported.  During the installation, choose "Customize" and deselect the option to install Symantec Drive Encryption.  For File Vault Management, Symantec Encryption Desktop 10.4.1 and above can now be used for Mac OS X 10.11 - Mac OS X 10.12.1.  See the release notes for more details.

 

Mac OS X 10.10 - Yosemite

Mac OS X 10.10 - Symantec Encryption Desktop 10.3.2 MP6 (Build 15917) through 10.3.2 MP9 (Build 16620).
Mac OS X 10.10.1 - Symantec Encryption Desktop 10.3.2 MP7 (Build 16127) through 10.3.2 MP9 (Build 16620).
Mac OS X 10.10.2 - Symantec Encryption Desktop 10.3.2 MP7 (Build 16127) through 10.3.2 MP9 (Build 16620).
Mac OS X 10.10.3 - Symantec Encryption Desktop 10.3.2 MP8 (Build 16349) through 10.3.2 MP9 (Build 16620).
Mac OS X 10.10.4 - Symantec Encryption Desktop 10.3.2 MP10 (Build 21165) through 10.3.2 MP11 (Build 21274).
Mac OS X 10.10.5 - Symantec Encryption Desktop 10.3.2 MP10 (Build 21165) through 10.4 MP1HF1 (Build 1245).

CAUTION: Compatibility with CoreStorage: CoreStorage may be applied, by default, to your Mac OS X 10.10 drives. Symantec Encryption Desktop is not compatible with CoreStorage drives. In order to install Encryption Desktop, you must disable CoreStorage. In addition, in order to prevent future issues, including issues with an encrypted disk, do not re-enable CoreStorage after Encryption Desktop has been installed and your drive has been encrypted. Failure to do so could result in data that cannot be recovered. This issue will be resolved in a future release of the product. [3653114].   For information on how to disable CoreStorage, see article HOWTO109622.

NOTE: Mac OS X 10.10.1 was not compatible with any Symantec Encryption Desktop products prior to 10.3.2 MP7.  If any version prior to Symantec Encryption Desktop 10.3.2 MP7 was installed on Mac OS X 10.10.1 or 10.10.2, first uninstall these versions before installing Symantec Encryption Desktop 10.3.2 MP7 or above.  Two reboots may be required after installing Symantec Encryption Desktop 10.3.2 MP7.  See article TECH227038 for more details on this issue.

 

Mac OS X 10.9 - Mavericks

Mac OS X 10.9.0 - Symantec Encryption Desktop 10.3.1 MP1 (Build 13266) through 10.3.2 GA (Build 15238).
Mac OS X 10.9.1 - Symantec Encryption Desktop 10.3.1 MP1 (Build 13266) through 10.3.2 MP1 (Build 15337).
Mac OS X 10.9.2 - Symantec Encryption Desktop 10.3.1 MP1 (Build 13266) through 10.3.2 MP1 (Build 15337).
Mac OS X 10.9.3 - Symantec Encryption Desktop 10.3.1 MP1 (Build 13266) through 10.3.2 MP2 (Build 15413).
Mac OS X 10.9.4 - Symantec Encryption Desktop 10.3.2 GA (Build 15238) through 10.3.2 MP3 (Build 15495).
Mac OS X 10.9.5 - Symantec Encryption Desktop 10.3.2 MP5 (Build 15704) through 10.4 MP1HF1 (Build 1245).

 

**It is recommended to install the latest version of Symantec Drive Encryption on the latest version of Mavericks as listed above.

 

NOTE: Symantec Drive Encryption 10.3.1 MP1 is supported on Mavericks, however BootCamp support with Symantec Drive Encryption has been removed from this version.  BootCamp will still be fully supported on Mac OS X 10.8 with 10.3.1 MP1.  Starting with the release of Symantec Encryption Desktop 10.3.2, Symantec Encryption Desktop will not be compatible with Apple BootCamp on any Apple Mac OS X systems.

 

Mac OS 10.8 - Mountain Lion

Mac OS X 10.8.0 through 10.8.2 -Symantec Encryption Desktop 10.2.1 MP5*
Mac OS X 10.8.2 - Symantec Encryption Desktop 10.3.0 through 10.3.1 GA (Recommended for both Mac OS X 10.8.2 and 10.8.3) .
Mac OS X 10.8.3 - Symantec Encryption Desktop 10.2.1 MP5 (build 5033) through 10.3.1 GA
Mac OS X 10.8.4 - Symantec Encryption Desktop 10.3.0 MP2 (Build 9269) through 10.3.1 MP1.  All previous versions of Symantec Drive Encryption should not be used on this version.
Mac OS X 10.8.5 - Symantec Encryption Desktop 10.3.1  (Build 13100) through 10.3.2 MP8 (Build 16349 - Recommended) - Any prior versions of Symantec Drive Encryption should not be used with this OS version.

 

Mac OS 10.7 - Lion

10.2.0 (not recommended for Lion)
10.2 MP1
10.2 MP2
10.2 MP3
10.2 MP4
10.2 MP5
10.2.1 MP2
10.2.1 MP3 (Recommended for 10.7.4 and below)
10.2.1 MP4
10.2.1 MP5
10.3.0 (Recommended if running Mac OS X 10.7.5)
10.3.1 GA
10.3.1 MP1

 

Mac OS 10.6 - Snow Leopard

10.0.0
10.0.1
10.0.1
10.0.2
10.0.3
10.1.0
10.1.2
10.2.0
10.2 MP1
10.2 MP2
10.2 MP3
10.2 MP4
10.2 MP5
10.2.1
10.2.1 MP2
10.2.1 MP3 (recommended)
10.2.1 MP4 (not recommended)
10.2.1 MP5 (not recommended)
10.3.0 (not supported)

 

* NOTE: Symantec Encryption Desktop 10.3.0 (formerly PGP Desktop) is not supported on OS X 10.6.

Mac OS 10.5 - Leopard

9.8.0
9.8.1
9.8.1
9.8.3
9.9.0
9.9.1
9.12
10.0.0
10.0.1
10.0.2
10.0.3
10.1.0
10.1.2
10.2.0
10.2 MP1
10.2 MP2
10.2 MP3
10.2 MP4
10.2 MP5 (recommended)
*10.2.1 (not supported)

 

*Mac OS X 10.6.8 and above is recommended for Symantec Encryption Desktop 10.2.1.  The Symantec Encryption Desktop 10.2.1 Release Notes incorrectly state Symantec Encryption Desktop 10.2.1 is supported on Mac OS X 10.5.  Symantec Encryption Desktop 10.2.0 MP5 is recommended for Mac OS X 10.5.

Mac OS 10.4 - Tiger

9.8.0
9.8.1
9.8.2
9.8.3
9.9.0
9.9.1
9.12

 

Mac OS - PowerPC

Please note that the "PowerPC" platform is only supported until PGP Desktop 9.12. Support was removed since 10.0 which only runs on the Intel platform.

 

This is documented in the release notes for 9.12 and 10.0:

9.12 supports Apple Mac OS X 10.4.x, 10.5.x (Intel or PowerPC)

10.0 supports Apple Mac OS X 10.5.x or 10.6.x (Intel)