Cannot Decrypt System with PGP RDD

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Article ID: 155349

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Updated On:

Products

Symantec Products

Issue/Introduction

System is not able to decrypt.

 

Expected Result: 

System gets deactivated first and then decryption starts.

Note: System will not get decrypted unless deactivation happens.

Resolution

Troubleshooting Steps:

A.    User belongs to RDD disabled policy group

             1.     Make sure the user is moved to a group where RDD policy is disabled. Decryption of an activated system is prevented if the RDD policy is enabled on UN.

              2.     After moving the user to RDD disabled policy group, update policy on client.

              3.     Try to decrypt the system.

 

B.    Make sure system is connected to network when trying to deactivate/decrypt.