Symantec Scan Engine 5.2.11 and greater running on Windows requires the latest Microsoft Visual C++ runtime libraries to get started

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Article ID: 154883

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Updated On:

Products

Scan Engine

Issue/Introduction

Symantec Scan engine (hereafter SSE) 5.2.11 and greater and Symantec Protection Engine (SPE) 7.0 installed on a Windows host cannot get started without Microsoft Visual C++ 2005 SP1 or greater Redistributable Package (x86)

SSE/SPE installer shows the following message at the end of installation.

The wizard was interrupted before Symantec Protection Engine could be completely installed.
Your system has not been modified. To complet installation at another time, please run setup again.

Event log shows the following entries.

Event Type: Error
Source: SideBySide
Event ID: 32
Description: Dependent Assembly Microsoft.VC80.CRT could not be found and Last Error was: The referenced assembly is not installed on your system.

Event Type: Error
Source: SideBySide
Event ID: 59
Description: Resolve Partial Assembly failed for Microsoft.VC80.CRT. Reference error message: The referenced assembly is not installed on your system.

Event Type: Error
Source: SideBySide
Event ID: 59
Description: Generate Activation Context failed for C:\Program Files\Symantec\Scan Engine\csapi.dll. Reference error message: The referenced assembly is not installed on your system.

Event Type: Error
Source: Service Control Manager
Event ID: 7009
Description: Timeout (30000 milliseconds) waiting for the Symantec Scan Engine service to connect.

Event Type: Error
Source: Service Control Manager
Event ID: 7000
Description: The Symantec Scan Engine service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

Cause

The latest Microsoft Visual C++ runtime libraries are required.

Resolution

Install the following Microsoft Visual C++ 2005 SP1 Redistributable Package to your SSE host.

Microsoft Visual C++ 2005 SP1 Redistributable Package (x86):
http://www.microsoft.com/download/en/details.aspx?id=5638

Note:
This package is not necessary for SSE5.2.10 and earlier.

Disclaimer:
Microsoft web site's URL above is for reference only and are sujbect to change without notice. Symantec does not guarantee the correctness of its contents nor its permanent availability.


Applies To

SSE5.2.11 and greater running on a Windows host
This issue is not reproducible with SSE5.2.10 and earlier.