Installer Reports Error Message "Microsoft Internet Information Services is required for installing Symantec Mail Security for Microsoft Exchange" When Installing on Windows 7 64-bit Operating System

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Article ID: 154081

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Updated On:

Products

Mail Security for Microsoft Exchange

Issue/Introduction

 

 

Conditions

  • IIS is not installed.

1. On the computer select Start|Control Panel.
2. Click Programs.
3. Click Programs and Features|Turn Windows features on or off.
4. The checkbox for Internet Information Services is totally unchecked.

 

 

When running the Mail Security for Microsoft Exchange (MSMSE) installer the following error message is shown:

Microsoft Internet Information Services is required for installing Symantec Mail Security for Microsoft Exchange.

The install does not complete.

Cause

The installer is erroneously checking that IIS is installed. 

 

Resolution

1. Install IIS.  See the following article for details: What IIS Settings are Required to Install and Run Symantec Mail Security for Exchange?
2. Install SMSMSE.
3. Uninstall IIS.


Applies To

  • Windows 7 64-bit