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PGP Desktop 64-bit client stops at "New user" screen during installation

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Article ID: 153529

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Updated On:

Products

Symantec Products

Issue/Introduction


When installing PGP Desktop 64-bit on a Lenovo laptop, after rebooting the system, installation stops at the New User screen in the PGP Setup Assistant and becomes unresponsive.

Resolution


This issue can occur on Lenovo laptops with certain components of the ThinkVantage software installed. These can include the Access Connections or Client Security Solution of the ThinkVantage software. To resolve this issue, uninstall the ThinkVantage programs to continue the setup of PGP Desktop.