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Adobe Reader X layer error when opening a PDF file - Microsoft Visual C++ Runtime Library. Program: C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe

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Article ID: 152998

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Updated On:

Products

Workspace Virtualization (formerly SVS)

Issue/Introduction

After an Adobe Reader X layer has been created and then activated, a "Microsoft Visual C++ Runtime Library.  Program: C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe" error is thrown when opening a PDF file.

Microsoft Visual C++ Runtime Library.  Program: C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe

Cause

C:\FSLRDR\#\SID\[LOCALAPPDATA]\Adobe\Acrobat\10.0 Access denied on a CreateFile
Followed by a path not found to the same Virtualized location (so C:\users\User\Local\Adobe\Acrobat\10.0).

Date & Time: 11/22/2010 11:00:58 AM
Event Class: File System
Operation: CreateFile
Result: ACCESS DENIED
Path: C:\fslrdr\4\S-1-5-21-112207788-4146261813-2174563352-1000\[_B_]
LOCALAPPDATA[_E_]\Adobe\Acrobat\10.0
TID: 508
Duration: 0.0000266
Desired Access: Read Attributes
Disposition: Open
Options: Open Reparse Point
Attributes: n/a
ShareMode: Read, Write, Delete
AllocationSize: n/a

In fact every time it queries C:\users\User\Local\Adobe\Acrobat\10.0 it's reporting a Path Not Found.

Resolution

Add the following exclude to the layer after it has been created - [LOCALAPPDATA]\Adobe\Acrobat\10.0


Applies To

SWV 6.2.1562 and 6.3.2059 running on Windows XP and 7.