In the course of troubleshooting an issue on an Apple Mac computer, the Support representative has asked for technical information about the computer. There is not currently a SymDiag Tool for Mac, but the GatherSymantecInfo tool described below can be used with all Symantec Products on Mac.
For issues involving WSS Agent or Unified Agent use "Debugging Script for WSS Agent on Mac Systems".
As of SEP 14.3 RU1, SEP for Mac includes a built-in diagnostic report that can be run from the help menu. But currently the tool attached here will gather more data and can also be used if SEP product's help menu is inaccessible.
Please upload SymantedInfo.zip to your support case.