In the course of troubleshooting an issue on an Apple Mac computer, the Support representative has asked for technical information about the computer. There is not currently a SymDiag Tool for Mac, but the GatherSymantecInfo tool described below can be used with all Symantec Products on Mac.
For issues involving WSS Agent, Unified Agent, SES Unified Agent, and/or Web and Cloud Access Protection (WCAP) in Tunnel Mode, you can enable debug logging using wssa-diag.sh from Gather WSS Agent Diagnostics in macOS.
NOTE: using this script will automatically perform the GatherSymantecInfo output, so it does not need to be run separately.
For debug options for the SEP SymDaemon (will not work in SES Cloud clients) see "How to Debug Endpoint Protection SymDaemon on the Macintosh client".
As of SEP 14.3 RU1, SEP for Mac includes a built-in diagnostic report that can be run from the help menu. But currently the tool attached here will gather more data and can also be used if SEP product's help menu is inaccessible.
Please upload SymantedInfo.zip to your support case.
To see usage and options, run ./GatherSymantecInfo -h