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Symantec Endpoint Recovery Tool (SERT) download comes as an ISO (disk image). How do I use this?

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Article ID: 152383

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Updated On:

Products

Endpoint Protection

Issue/Introduction

What do I do with an ISO file that I've downloaded from Symantec?

Symptoms
Symantec Endpoint Recovery Tool (SERT) download comes as an ISO.  How do I use this?


 

Resolution

The process of burning an .ISO image is not same as making a data or a music CD. To create the disc, you need a CD burning program such as GEAR PRO Professional Edition, Roxio Easy CD Creator, or Nero Burning ROM.

Neither Windows XP nor Vista can create this type of CD on its own, though Windows Server 2003 can be updated to include both a CD and a DVD burning utility via the Windows Server 2003 Resource Kit Tools.
http://www.microsoft.com/downloads/details.aspx?familyid=9d467a69-57ff-4ae7-96ee-b18c4790cffd&displaylang=en
 

    • Gear PRO Professional Edition: Use the "Open external physical image" feature to burn the .ISO to a CD. Refer to the software's documentation for further instructions.
    • Nero Burning ROM: Use the "Burn Image" feature to burn the .ISO image to CD. Refer to the software's documentation for further instructions.
    • Easy CD Creator: Use the "Create CD from Disc Image" feature or "Record to CD" to burn the .ISO image to CD. Refer to the software's documentation for further instructions.
    • InfraRecorder download and documentation available http://infrarecorder.org/
    • Windows Server 2003 Resource Kit Tools, http://www.microsoft.com/downloads/details.aspx?familyid=9d467a69-57ff-4ae7-96ee-b18c4790cffd&displaylang=en

Gear Software has created a tool to burn these .ISO files that can be used with our software.

To obtain, install, and use GEAR ISO Burn 

  1. Go to the GEAR ISO Burn download page: http://www.gearsoftware.com/GEAR-ISO-Burn.php
  2. Click Download Now, and save the file to the desktop.
  3. On your Windows desktop, double-click the GEARISOBurn.exe file.
  4. Follow the on-screen instructions to complete the installation.
  5. After the installation is completed, double-click the GEAR ISO Burn shortcut icon on your Windows desktop.
  6. In the GEAR ISO Burn window, click Browse and locate the .ISO file you've downloaded from Symantec.
  7. If you have more than one CD/DVD drive, select your CD/DVD writer from the drop-down menu.
  8. Insert a blank CD into the CD/DVD drive.
  9. Click Burn.





Technical Information
Typically CD media can fit up to 700 MB of data. DVD media, and DVD burning hardware, is required to hold data that is larger than that. Typically a DVD can hold up to 3.95+ GB of data.