ERROR: "Object TaskServerHandler is not installed" - Client Task Agent becoming unregistered


Article ID: 152233


Updated On:


Management Platform (Formerly known as Notification Server) Task Server


Tasks will not run on a client machine with a Console error message "Object TaskServerHandler is not installed".  On the Task Status tab in the Agent UI, the Status is listed as 'Agent not Initialized'.



<event date="XXX XX XX:XX:XX" severity="2" hostName="<HOSTNAME>" source="Agent" module="AeXNSAgent.exe" process="AeXNSAgent.exe" pid="4236" thread="4560" tickCount="1266053203"><![CDATA[Object TaskServerHandler is not installed: Invalid class string (-2147221005). This situation should be resolved once the agent rollout has been completed.]]></event>




This is caused by the Client Task Agent.dll not being registered with the Operating System.

Most commonly this has been observed to be caused by an upgrade to the product/agent and results immediately thereafter.  However, it has been observed under other circumstances/environments in which case the exact cause has not been determined.





The Client Task Agent.dll must be re-registered with the system.  This is done by using the following command at a command prompt or script: regsvr32 <filename>.  The default path to the file is: C:\Program Files\Altiris\Altiris Agent\Agents\Client Task Agent\ Client Task Agent.dll.
EX: Use of the regsvr32 command to register the Clietn Task Agent.dll












Applies To

Symantec Management Platform SP4, SP5

Client Management Suite SP1, SP2