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Browser support matrix for Symantec Protection Engine 8.2, 8.1, 8.0, and 7.9.x

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Article ID: 150619

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Updated On:

Products

Protection Engine for Cloud Services Protection Engine for NAS

Issue/Introduction

 

Resolution

The Web browser is required only for Web-based administration. You must install the Web browser on a computer from which you want to access the Symantec Protection Engine console. The computer must have access to the server on which Symantec Protection Engine runs.

The following table lists the browser support matrix to access the Symantec Protection Engine console.

Web Browser

JRE 32-bit

JRE 64-bit

Registry Key required

Internet Explorer 11 (32-bit)

Y

N

N

Mozilla Firefox (32-bit) version 45 to 52

Y

Y (ESR)

N

Internet Explorer 11 (64-bit)

N

Y

Y

Mozilla Firefox (64-bit)

Not Supported

Not Supported

Not Supported

 

If you are using 64-bit Internet Explorer browser, you must add the following registry key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN]

"TabProcGrowth"=dword:00000000

Note: Internet Explorer (IE) 11 is the last major version of Internet Explorer. Starting June 15, 2022, the Internet Explorer 11 desktop application will no longer be supported on certain versions of Windows 10*. As Microsoft Edge does not not support Symantec Protection Engine, the same IE11 apps and sites you use today can open in Microsoft Edge with Internet Explorer mode.

Internet Explorer 11 end of support and IE mode announcement
https://docs.microsoft.com/en-us/lifecycle/announcements/internet-explorer-11-end-of-support

What is Internet Explorer (IE) mode?
https://docs.microsoft.com/en-us/deployedge/edge-ie-mode#what-is-ie-mode

How to enable IE mode on Microsoft Edge

  • Open Microsoft Edge on Windows 10.
  • Click the Settings and More (ellipsis) button on the top-right corner.
  • Select the Settings option.
  • Click on Default browser.
  • Under the “Internet Explorer compatibility” section, turn on the “Allow sites to be reloaded in Internet Explorer mode” toggle switch.
  • Click the Restart button.

Note : Symantec protection engine does support Microsoft Edge with IE mode.