Restore Cloud-enabled Management communication after an off-box upgrade

Products

• IT Management Suite

Issue/Introduction

 

Resolution

After you perform an off-box upgrade of an IT Management Suite 7.5 to 7.5 SP1, you may need to restore the communication with cloud-enabled client computers.

In most cases, when you upgrade the IT Management Suite onto a new server, the server has a different IP address and FQDN than the previous one. This means that the new server has a new set of SSL certificates that are used for CEM communication, and you need to set up CEM on the new Notification Server.

Note: The following procedure is applicable only to cloud-enabled clients that are currently operating in non-CEM mode.

For a general procedure, see the Restoring Cloud-enabled Management communication after an off-box upgrade topic in the IT Management Suite Installation and Upgrade Guide at the following URL:

http://www.symantec.com/docs/DOC6847

To restore Cloud-enabled Management communication after an off-box upgrade:

1. On the old Notification Server, use the Targeted Agent Settings page to redirect agents to the new Notification Server.
2. On the new Notification Server, activate the required agent and plugins upgrade policies.
3. On the new Notification Server, set up CEM environment.
   For more information on how to configure Cloud-enabled Management, see the IT Management Suite Administration Guide or Cloud-enabled Management Whitepaper.
4. Use Targeted Agent Settings page to redirect the required client computer to HTTPS site of the Notification Server.
   For more information on configuring clients to use HTTPS communication, see the the IT Management Suite Administration Guide or IT Management Suite Installation and Upgrade Guide.
5. Enable a Cloud-enabled Management settings policy, and apply it to the required client computers.