Setting a computer's Status to Retired reclaims certain licenses and hides the computer from appearing in reports but does not remove any Inventory, CMDB, or Asset data. The following best practices should be followed to fully retire a computer, uninstall its Symantec Management Agent and plug-ins, release Altiris client-consumed licenses, and clear its Inventory data if desired.
ITMS 7.6, 8.x
Part 1: Set the Status to Retired for the computers to retire to reclaim their certain Altiris client-consumed licenses.
Certain Altiris licenses are consumed by their clients. The only way to reclaim these types of licenses is to set the Status to Retired for the computers to retire. The following describes how to retire computers:
Part 2: Uninstall the Symantec Management Agent from the retired computers.
If the Symantec Management Agent is still active on the retired computers they will check back into the Symantec Management Platform server within an hour and change their Status back to Active and their IsManaged data class value back to 1. This may then result in policies and tasks being pushed out accidentally to these computers. It is therefore recommended to uninstall the Symantec Management Agent from retired computers as soon as possible after retiring them, but not before because that can break the license reclamation process: TECH214058. The following describes how to do this:
Part 3: Run the Inventory Clean Up task for the retired computers to remove their Inventory Solution data (optional but recommended).
Run this task for retired computers if it is desired to:
For information on how to run and configure the Inventory Clean Up task, refer to the following article:
How to use the CMDB task "Inventory Clean Up"
Part 4: Delete the retired computers in Altiris (optional).
Delete the retired computers in Altiris if it is desired to:
Part 5: Disconnect the retired computers from the network.
Ensure that the retired computers are not still detectable by an automated discovery processes, such as Microsoft Active Directory Synchronization or Network Discovery. If they are, they are eligible for re-integration by a Symantec Management Agent, resulting in being re-integrated back into the Symantec Management Platform. To avoid this, either remove the computers from the network or turn them off.
Additional information about licenses
Asset and CMDB licenses
Asset Management Solution and CMDB Solution licenses are reclaimed differently, as they do not have clients. Refer to the following article on how these types of licenses are reclaimed:
How do Asset Management Solution and CMDB Solution licenses work?
Third party software licenses
Altiris has no ability to reclaim third party software licenses, such as for Adobe, Microsoft, etc., as these are not managed by Altiris. Information about this can be found in the following articles:
Does Asset Management manage 3rd party software licenses?
How to add software product license keys to an Asset Management Software Purchase or Computer as a custom data class
Troubleshooting license reclamation issues
If setting a computer's Status to Retired fails to reclaim its certain Altiris client-consumed licenses, refer to the following article:
Retiring a computer does not reclaim an Altiris product license
Computer Status unexpectedly changes to Active
Computer Status unexpectedly changes to Retired
After retiring a computer, its asset data is later deleted
How does a computer's Status work?