What data is needed to troubleshoot a possible rules issue in Patch Management?
This is the data required for Strategic Support & Development to review and isolate any targeting discrepancies in the rule logic for Patch Management Solution 7.5 through 8.x.
Note: This data must be gathered from a current PMImport to be effective. If your cycle includes running the PMImport infrequently, we will ask you to run through this KB when you next run your PMImport and have verified there is still an issue. As is common in such situations, your issue may have been corrected since your last PMImport. To see what the latest version release is, see the article, List of 8.x Windows PMImport Release Dates
If configurations and communications are in order; work through the following:
1. Confirm the current PMImport version on the Console > Home > Patch Management > Windows > MetaData Import;
2. Download, extract all files, and run the DPD Trace GUI Tool (click this link and see step 1 for tool download link) locally on the Client or Remotely if unable to download to the Client:
3. IF REQUESTED BY SUPPORT: Download (see the bottom of the article) and run the attached PMGatherRuleData64.exe (or 32.exe) to be executed on the Client to gather additional data useful to support for analyzing your issue.