1. Download the '
iosconsole' OSX application from the following URL onto the Mac being used for log collection:
2. Install the application and connect the iOS device to the Mac.
3. Replicate the issues being experienced on the device and press the 'Insert Marker' button.
4. Click 'File' > 'Export Logs...' in the top left corner of the screen.
5. Press the 'Save' button and email the newly created log file to Symantec Support for analysis.
1. Download iTools from the following link and use it to gather log from iOS devices to send to Symantec Support: