High CPU usage or the "Failed to fetch system information" error in VMware Aria Suite Lifecycle

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

VMware Aria Suite Lifecycle appliance exhibits high CPU utilization, often triggering alarms in vCenter Server. You may observe the following:

• The postgres service is the highest CPU consumer when running the top command.
• Accessing Home > Settings > System Details fails with the error: "Failed to fetch system information".
• UI operations, such as log bundle generation or Inventory Sync, remain in a loading state or fail silently.
• Overall UI navigation is unresponsive or extremely slow.
• CPU usage remains consistently elevated in the vSphere Monitor tab for the virtual machine.
• A red banner appears under the SSH Information and FIPS Mode Compliance section in Settings, without displaying a specific error code.

Environment

VMware Aria Suite Lifecycle 8.x

Cause

This issue occurs when there is insufficient storage available for the PostgreSQL database or when a large backlog of requests (over 50) becomes queued, overloading the requests engine

Resolution

If you encounter the symptoms described above, contact Broadcom Technical Support for further assistance as the resolution involves modifications to the VRLCM database instance.