Veeam Backup & Replication – VMware Cloud Director Service

Products

VMware Cloud Director

Issue/Introduction

This article provides information about Veeam® Backup & Replication™ 10 support for VMware Cloud Director services.

Disclaimer: The partner solution referenced in this article is a solution that is developed and supported by a partner. Use of this product is also governed by the end user license agreement of the partner. You must obtain from the partner the application, support, and licensing for using this product. For more information, see Veeam Support.

Here is a summary with use cases, solution components, and support information.

Veeam Backup & Replication provides support for VMware vCloud Director. Veeam Backup & Replication uses vCloud Director APIs to back up vApps and VMs and restore them directly to the vCloud Director hierarchy.

The main entity with which Veeam Backup & Replication works during backup is a vApp. A vApp is a virtual system that contains one or more individual VMs along with parameters that define operational details — vApp metadata. When Veeam Backup & Replication performs backup of VMs, it captures not only data of VMs being a part of vApps, but also vApp metadata. As a result, you can restore vCloud Director objects back to the vCloud Director hierarchy and do not need to perform any additional actions on import and VM configuration.

Use Cases

Backing up the vCloud Director VM
Querying the vCloud API for what objects are defined in Organizations, VDCs and more
Backing up and restoring vCD-specific constructs, such as an entire vApp with its VMs and configuration data

Figure 1: VMware vCloud Director Hierarchy

Figure 2: Backing up and restoring individual VMs with rich features (whole VM, guest file, application items) as they move around the infrastructure within the Cloud Director Service context.

Figure 3: Self Service portal for allowing tenants to create their own backup jobs.

Resolution

Solution Components

List of supported Veeam Products and Components

Veeam Backup & Replication 10 or newer
Veeam Product Download
For more information on obtaining a license, see Obtaining License.

Support Information
Troubleshooting (logs, procedures and techniques): For further information regarding collecting logs, please refer to the following:

Disclaimer: Veeam currently supports VMware Cloud Director services version 10.1.0.16260106. Future cycle updates of VMware Cloud Director services will be supported one version prior.

Versions of VMware Cloud Director services are not selectable yet from VMware; and this article entry will be updated accordingly.

SLA details
All customers with current maintenance entitlements, regardless of their program, are entitled to contact support via web or phone 24x7x365 and open a case.

Veeam offers two support levels (Basic and Production) to customers and one program (Evaluation) for 60 days for customers evaluating Veeam software.

Production Support

Production Support program provides 24/7 software support services and fast response times for critical issues.
To receive Production Support, all production licensed sockets for a product must be licensed at Production Support levels, otherwise support defaults to Basic Support levels.

Basic Support
Basic Support program provides software support services during business hours as defined below along with upgrades and updates to the products. One year of Basic Support is included with product license purchase.

Evaluation Support
Evaluation Support program provides software support services during business hours (Monday through Friday) as defined below during the defined evaluation period.

Escalation Process
If at any point during the resolution process, you become dissatisfied with the handling of your issue, simply contact the case owner and request an escalation to the manager.
Contact information

See Also

Veeam Backup & Replication: Cloud Director Support.
For more information on Veeam Backup & Replication, see Veeam.