[VMC on AWS] Initial checklist for HCX issue

Products

• VMware Cloud on AWS

Issue/Introduction

This article provides information on the initial checklist in case of issue.

Resolution

1. Overview of the issue.

• Description:
• Date, Time, & Time Zone:
• Error message:
• Operation procedure:

2. HCX support information.
Get the following information both on-premise and cloud (VMC on AWS)

• vSphere Client > HCX plug-in > System (Support) > Support Information

3. HCX Service Mesh and Appliances information.
Get a screenshot of the Service Mesh and Appliances.

• vSphere Client > HCX plug-in > Intrastructure (Interconnect) > Service Mesh
• vSphere Client > HCX plug-in > Intrastructure (Interconnect) > Service Mesh > [VIEW APPLIANCES] > Click on the ">" to the left of the Appliance Name to get an expanded screen.

4. HCX health check.
4-1. Get a screenshot of the result of diagnostics.

• vSphere Client > HCX plug-in > Intrastructure (Interconnect) > Service Mesh > [RUN DIAGNOSTICS]

4-2. Please refer to the following KB and get the result.

• [VMC on AWS] How to check HCX appliances status in CLI.

5. HCX perftest information.
Please refer to the following KB and get the result.

• Steps to Run Perftest in HCX

6. HCX log bundle.
Get the log bundle in the following request both on-premise and cloud (VMC on AWS)

• vSphere Client > HCX plug-in > System (Administration) > Troubleshooting > "Check-in all items" > [REQUEST]

Finally, If you are going to create a SR (Service Request), Please upload the files you got above to our FTP server by referring to the following KB.

• Uploading diagnostic information for VMware through the Secure FTP portal

Additional Information

VMware HCX Troubleshooting