vSAN Health Service - Online Health - Customer advisory for HPE Smart Array
search cancel

vSAN Health Service - Online Health - Customer advisory for HPE Smart Array

book

Article ID: 317668

calendar_today

Updated On:

Products

VMware vSAN

Issue/Introduction

This check is performed base on HPE advisories. It will be flagged to yellow or red considering the severity. If vSAN health check alarm is observed on your environment, please take a look if you are running into any of the following issues.

HPE advisory

Under certain RAID condition a potential data inconsistency after experiencing an Unrecoverable Read Error (URE) could occur. HPE strongly recommends performing this upgrade at the customer's earliest opportunity. For details, please read HPE customer advisory

Scope

  1. Any HPE Gen10 platform configured with any of the following HPE Smart Array SR Gen10 Controllers with Firmware Version 2.62:
  • HPE Smart Array E208e-p SR Gen10 (8 External Lanes/No Cache) 12G SAS PCIe Plug-in Controller
  • HPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular Controller
  • HPE Smart Array E208i-c SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular Controller
  • HPE Smart Array E208i-p SR Gen10 (8 Internal Lanes/No Cache) 12G SAS PCIe Plug-in Controller
  • HPE Smart Array P204i-b SR Gen10 (4 Internal Lanes/1GB Cache) 12G SAS Modular Controller
  • HPE Smart Array P204i-c SR Gen10 (4 Internal Lanes/1GB Cache) 12G SAS Modular Controller
  • HPE Smart Array P408e-m SR Gen10 (8 External Lanes/2GB Cache) 12G SAS Mezzanine Controller
  • HPE Smart Array P408e-p SR Gen10 (8 External Lanes/4GB Cache) 12G SAS PCIe Plug-in Controller
  • HPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular LH Controller
  • HPE Smart Array P408i-c SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular Controller
  • HPE Smart Array P408i-p SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS PCIe Plug-in Controller
  • HPE Smart Array P416ie-m SR Gen10 (8 Int 8 Ext Lanes/2GB Cache) 12G SAS Mezzanine Controller
  • HPE Smart Array P816i-a SR Gen10 (16 Int Lanes/4GB Cache/SmartCache) 12G SAS Modular LH Controller
  • HPE Smart Array P816i-a SR Gen10 (16 Internal Lanes/4GB Cache/SmartCache) 12G SAS Modular Controller
  • HPE Smart Array P408i-sb Controller
  1. Disks may go offline and out of Memory/APD conditions may be experienced on HPE Gen9/10 servers configured with certain HPE Smart Array Controllers/Smart HBAs running in a VMware vSAN environment. For details, please read HPE customer advisory HPE advisory for Gen9, HPE advisory for Gen10

Scope

  1.  Any HPE ProLiant Gen10 server or HPE Synergy Gen10 Compute Module running VMware ESXi 6.5 or VMware ESXi 6.7, and configured with any of the following HPE Smart Array Controllers with smartpqi Driver version affected: 1.0.2.1038-1 and Firmware version affected: 1.65(B) (also denoted as 1.65-0 in the VMware Compatibility Guide):
  • HPE Smart Array E208e-p Controller
  • HPE Smart Array E208i-a Controller
  • HPE Smart Array E208i-c Controller
  • HPE Smart Array E208i-p Controller
  • HPE Smart Array P408e-m Controller
  • HPE Smart Array P408e-p Controller
  • HPE Smart Array P408i-a Controller
  • HPE Smart Array P408i-c Controller
  • HPE Smart Array P408i-p Controller
  • HPE Smart Array P416ie-m Controller
  • HPE Smart Array P816i-a Controller
  1. Any HPE ProLiant Gen9 server running VMware ESXi 6.5 or VMware ESXi 6.7, and configured with any of the following HPE Smart Array Controllers/Smart Host Bus Adapters with nhpsa Driver version 2.0.30-1 and Firmware version 6.60 (also denoted as 6.60-0 in the VMware Compatibility Guide):
  • HPE H240 Smart Host Bus Adapter
  • HPE H240ar Smart Host Bus Adapter
  • HPE H240nr Smart Host Bus Adapter
  • HPE H241 Smart Host Bus Adapter
  • HPE H244br Smart Host Bus Adapter
  • HPE Smart Array P240nr Controller
  • HPE Smart Array P244br Controller
  • HPE Smart Array P246br Controller
  • HPE Smart Array P440 Controller
  • HPE Smart Array P440ar Controller
  • HPE Smart Array P441 Controller
  • HPE Smart Array P542D Controller
  • HPE Smart Array P741m Controller
  • HPE Smart Array P840 Controller
  • HPE Smart Array P840ar Controller


Resolution

Follow the HPE advisory for remediation. 

Note: Before upgrading to the latest HPE firmware/driver, please follow this HPE advisory and then the rest of the note with other HPE advisories.

 

Additional Information

08/27/2019 - Added note Before upgrading to the latest HPE Gen10 firmware/driver,

Powered by Wolken Software